Terms of Use

These Terms of Use (the “Terms”) govern access to and use of this website. The website is operated by RYDE LLC, a limited liability company incorporated in Abu Dhabi, United Arab Emirates (“RYDE”, “we”, “us” or “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to them, you must not access or use the Website.

1. Definitions

In these Terms, the following expressions have the meanings given:

• “Application” means a request submitted through the Website to be considered for Membership.
• “Member” means a person whose Application has been accepted by RYDE and who has entered into a Membership Agreement.
• “Membership” means the vehicle membership programme offered by RYDE.
• “Membership Agreement” means the separate written agreement between RYDE and a Member governing the Membership and the use of any vehicle.
• “User”, “you” and “your” mean any person who accesses or uses the Website.
• “Website” means this website and any page, content or functionality made available through it, including the members’ area.

2. Status of the Website and its Content

The Website is provided for general information and to enable the submission of Applications.

No content on the Website constitutes an offer capable of acceptance. All content is an invitation to treat only. The submission of an Application does not create a contract between you and RYDE, does not reserve any vehicle, and imposes no obligation on RYDE to supply any vehicle or service.

Vehicles, specifications, availability, pricing and operating locations shown on the Website are indicative and are subject to change without notice. The composition of the fleet varies, and no representation is made that any particular vehicle will be available at any time or in any location. Nothing on the Website constitutes advice of any kind, and you should not act in reliance on it without independent verification.

3. Applications for Membership

Membership is available by Application only and is presently subject to a waiting list. RYDE does not undertake to process Applications within any particular period.

By submitting an Application, you warrant that you are at least 21 years of age, possess the legal authority to enter into binding agreements, and that the information submitted is true, accurate and complete.

RYDE may accept or decline any Application at its sole and absolute discretion, and is not obliged to give reasons for a decision. Acceptance is effective only upon RYDE confirming acceptance in writing and the Membership Agreement being executed. RYDE may make acceptance conditional upon verification checks, including verification of identity, driving entitlement and creditworthiness, in each case to the extent permitted by applicable law.

4. Relationship with the Membership Agreement

These Terms govern use of the Website only. They do not govern the Membership or the use of any vehicle. Where an Application is accepted, the Membership and the use of any vehicle are governed exclusively by the Membership Agreement, which addresses fees, vehicle allocation, insurance, security deposits, liability for damage, mileage, delivery, collection, suspension and termination.

In the event of any conflict or inconsistency between these Terms and the Membership Agreement, the Membership Agreement prevails in respect of the Membership.

5. Accounts and Security

Certain areas of the Website are restricted to Members. Access credentials, including any passkey registered to a device, are personal to you and must not be disclosed to or used by any other person.

You are responsible for all activity occurring under your account, whether or not authorised by you, save to the extent that such activity results from RYDE’s gross negligence or wilful misconduct. You must notify RYDE without undue delay at legal@ryde.example upon becoming aware of any unauthorised access to or use of your account.

RYDE may suspend, restrict or withdraw access to the members’ area at any time, including where RYDE reasonably suspects a breach of these Terms or a risk to the security of the Website.

6. Permitted and Prohibited Use

You may access and use the Website for your own personal and non-commercial purposes, in accordance with these Terms and applicable law.

You must not:

• Use the Website for any unlawful purpose or in any manner that interferes with its operation or with any other person’s use of it;
• Access or attempt to access any account, system or data that you are not authorised to access;
• Introduce any malicious code, or conduct any security testing or penetration testing, without RYDE’s prior written consent;
• Extract, scrape, index or otherwise collect content from the Website by automated means;
• Reproduce, republish, frame or create derivative works from any substantial part of the Website;
• Submit an Application containing false information or in the name of another person without their express authority.

RYDE reserves all rights and remedies available to it in respect of any breach of this clause.

7. Intellectual Property

All intellectual property rights in the Website, including the RYDE name and logo, the design, the text, the layout, the software and the compilation of the content, are owned by or licensed to RYDE and are protected by applicable law. No rights are granted to you other than the limited right of access set out in clause 6.

Vehicle photography appearing on the Website is used under licence from the relevant rights holders and may not be reproduced. Vehicle marques, model designations and badges are the trade marks of their respective proprietors. Their appearance on the Website is for the purpose of identifying the vehicles available and does not imply any association with, endorsement by, affiliation with or sponsorship by those proprietors.

8. Availability of the Website

The Website is made available on an “as is” and “as available” basis. RYDE does not warrant that access will be uninterrupted, timely, secure or free from error, or that the Website or the server making it available are free from harmful components. RYDE may at any time and without notice modify, suspend or discontinue the Website or any part of it, and may impose limits on certain features.

9. Disclaimers

To the fullest extent permitted by applicable law, all conditions, warranties, representations and terms, whether express or implied by statute, common law or otherwise, are excluded from these Terms, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy or non-infringement.

10. Limitation of Liability

10.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, fraudulent misrepresentation, gross negligence, or for any other liability that cannot lawfully be excluded or limited under the laws of the United Arab Emirates.

10.2 Subject to clause 10.1, RYDE shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect, special or consequential loss, or for any loss of profit, loss of revenue, loss of anticipated savings, loss of business or business opportunity, loss of goodwill, or loss or corruption of data, arising out of or in connection with the use of or inability to use the Website.

10.3 Subject to clause 10.1, RYDE’s total aggregate liability arising out of or in connection with the Website shall not exceed the greater of (a) the total amounts paid by you to RYDE for Website access in the twelve months preceding the event giving rise to the claim, and (b) AED 1,000.

10.4 Each provision of this clause operates separately. If any part is held to be unenforceable, the remaining parts continue to apply.

11. Indemnity

You shall indemnify and hold RYDE harmless against all liabilities, costs, expenses, damages and losses, including reasonable legal fees, suffered or incurred by RYDE arising out of or in connection with your breach of these Terms or your unlawful use of the Website.

12. Third-Party Links

The Website may contain links to third-party websites. Those websites are not under RYDE’s control, and RYDE accepts no responsibility for their content, availability, or handling of personal data. The inclusion of a link does not imply endorsement.

13. Personal Data

Personal data submitted through the Website is processed in accordance with our Privacy Policy and the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data, which forms part of these Terms.

14. Force Majeure

RYDE shall not be in breach of these Terms, nor liable for any delay or failure in performance, arising from any act or event beyond its reasonable control, including failure of public or private telecommunications networks, failure of a hosting or infrastructure provider, act of government, industrial action, natural disaster or armed conflict.

15. General

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and RYDE in respect of the Website and supersede any prior understanding in respect of it.
• Variation: RYDE may amend these Terms at any time by publishing the amended version on the Website. The version published on the Website applies from the date stated at the top of this page. Continued use of the Website after publication constitutes acceptance of the amended Terms. Amendments materially affecting Members will be notified to Members directly.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms. RYDE may assign or transfer its rights and obligations to any group company or to a successor in title to its business without your prior consent.
• Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• No Waiver: No failure or delay by RYDE in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
• Third Parties: A person who is not a party to these Terms has no right to enforce any of their provisions.

16. Governing Law and Jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi. The courts of Abu Dhabi have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

17. Contact

RYDE LLC
Abu Dhabi, United Arab Emirates
Email: legal@ryde.example